• ServiceNow Administrator

    Location : Country (Full Name) United Kingdom
    Location : City
    Theale Reading
    Regular Full-Time
  • Mission

    Who We Are 


    Founded and continuously led by inventor and entrepreneur Tony Aquila, Solera is a global leader in digital technologies that connect and secure life's most important assets: our cars, homes and identities. Since its inception in 2005 as a garage-based startup, Solera has grown aggressively with over 50 acquisitions across its platforms. The company's current product solutions include Audatex, Autodata, AutoPoint, CAP/HPI, Colimbra, Digidentity, Enservio, Explore Data, Hollander, Identifix, Inpart, LYNX and TitleTec, as well as the company's flagship Digital Garage application. Today, Solera processes over 300 million transactions annually for approximately 235,000 partners and customers in over 80 countries. Unified by a strong culture that values uncommon entrepreneurial thinking and continuous "do-it-different" innovation, Solera's global workforce of 6,700+ associates come from diverse forward-thinking industries that include automotive technology, artificial intelligence, software development, data sciences, cybersecurity, cognitive design, and digital identity protection. For more information, please visit solera.com.


    The Solera Way 


    Solera’s uncommon culture is based on three simple principles: Think 80/20 (Focus), Act 30/30 (Efficiency), and Live 90/10 (Accountability). We define our mindset using Our 3H’s: Humility, a Hunger to succeed, and a desire to Hunt for opportunities to win. We train our volunteers to engage with each other modulating between their intellect (IQ) and emotional intelligence (EQ) using our 3Fs: Facts, Finesse, and Force. Solera has become a global technology leader that is constantly growing in the double digits. The principles, drills, and values associated with the Solera Way have been fundamental to Solera’s success and our ability to grow, continuously change, and innovate. 


    Are You Uncommon? 


    We're on the hunt for a ServiceNow Administrator who is a technically skilled individual and has a keen eye for detail, a strong analytical mind-set and focus on quality to work as an Application Specialist within the Service Delivery department. 

    Position 80s

    What You’ll Be Doing


    At Solera, we believe in providing clarity and focus to what our volunteers are responsible for – their mission. The 80’s, as we call them at Solera, are the employee’s priorities associated with their role or mission.


    The mission 80’s for this role, are:

    1. Responsible for supporting, configuring, and deploying systems and application enhancements within the application layer set, whilst creating value through improving the workflow and stability of the environments. 
    2. Perform all aspects of platform administration, design, development, and implementation of solutions for the ServiceNow platform. 
    3. Provide application support and enhancements to help drive the business operations, while providnig 3rd level support for the integrated internal and production applications.

     Additional responsibilities of the role include: 

    • Implementation and management of all ServiceNow modules including: ITSM, GRC, Report, Discovery, Orchestration, PPM, and other modules.
    • Customize ServiceNow in the following areas: Workflows, Business Rules, Client Scripts, Script Includes: UI Scripts, Service Portal, and API WebHooks.
    • Provide advanced support for ServiceNow by troubleshooting and implementing bug fixes and root cause analysis etc. for all modules.
    • Responsible to bring together the various internal systems and create value across the company.
    • Help identify opportunities for operational improvements across the business.
    • Ensure timely delivery of the most valuable requirements.
    • Prioritise support and enhancements to ensure that the service is delivered and fulfills project goals.
    • Produce and deliver streamlined application processing across the business.
    • Successfully integrate into Solera, embracing the culture.
    • Qualify for the mission by learning product suites and tools.
    • Become an accretive member of the business application team enabling more effective delivery of quality project outputs.
    • Effectively targeting and driving application automation and streamlining workflow within the business application team.
    • Responsible to drive best technology and software development practices into the team with passion and enthusiasm. 


    Are You Qualified?

    • Extensive and proven experience and development knowledge in ServiceNow Administration.
    • Extensive and proven experience ITSM/CMDB tools.
    • Extensive understanding of multiple Microsoft systems.
    • Understanding of Database platforms.
    • Commercial experience of working on and running large web application infrastructures.
    • Strong working knowledge of agile development methodology. 
    • Understanding of ITIL processes (incident, problem, change, CMDB, service request).
    • Understanding of the ITSMA Module.
    • Strong desire to improve how things are done.
    • Must be willing, ready, and able to learn.
    • Driven to develop exisiting and learn new skills. 
    • Willingness to embrace and drive change.
    • Excellent interpersonal and communication skills to establish and maintain collaborative work relationships at all levels.
    • Unquestionable integrity.
    • Thrives in a pressurized, high output focused environment.
    • An appreciation of wider business context would be an advantage.
    • Demonstrates a proactive attitude and always takes the initiative in ensuring project outputs are delivered on time and to the expected quality.

    Our Space


    We believe that offices should be destinations where people want to be… places where people want to work, play and, collaborate. That is why we spend a lot of time on enhancing our workspaces. Solera's work environments are intersections of the old and the new… of the past, present, and future. They are spaces designed to stimulate creative thinking, innovation, and cross-functional collaboration.


    We also embrace wellness. Whether it is our onsite or offsite workout centers, nutritional meals and beverages, or endless snacks for focus and energy. This wellness plan is our commitment to healthy living, which spans across our office environments.


    Check out what Inc.com had to say about Solera's offices: http://www.inc.com/kevin-j-ryan/ss/solera-office-is-very-texas.html


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