• Customer Services Representative- National Mileage Register

    Location : Country (Full Name) United Kingdom
    Location : City
    Leeds
    Type
    Regular Full-Time
  • Mission

    Who We Are

    Founded and continuously led by inventor and entrepreneur Tony Aquila, Solera is a global leader in digital technologies that connect and secure life's most important assets: our cars, homes and identities. Since its inception in 2005 as a garage-based startup, Solera has grown aggressively with over 50 acquisitions across its platforms The company's current product solutions include Audatex, Autodata, AutoPoint, CAP/HPI, Colimbra, Digidentity, Enservio, Explore Data, Hollander, Identifix, Inpart, LYNX and TitleTec, as well as the company's flagship Digital Garage application. Today, Solera processes over 300 million transactions annually for approximately 235,000 partners and customers in over 80 countries. Unified by a strong culture that values uncommon entrepreneurial thinking and continuous "do-it-different" innovation, Solera's global workforce of 6,700+ associates come from diverse forward-thinking industries that include automotive technology, artificial intelligence, software development, data sciences, cybersecurity, cognitive design, and digital identity protection. For more information, please visit solera.com,fb.com/solerainnovation, @soleraworks on Instagram, or @SoleraInc Twitter.

     

    cap hpi provides decision support data and software solutions spanning vehicle valuation, validation, collision, mechanical repair, and total cost of ownership. We help our customers to make smarter automotive decisions by providing one source for data and software solutions that uniquely span the whole vehicle lifecycle; new, used and future vehicle valuation, validation, collision, mechanical repair and total cost of ownership. cap hpi puts technology at the centre of all data activities, from collection and processing, through to delivery and the development of new applications. We operate from an international hub in Leeds, UK; ensuring our systems, coding, data collection processes, and valuation methodologies are consistent, scalable, repeatable and of the highest quality for every country. cap hpi operates as part of Solera, a global provider of risk and asset management software and services to the automotive and property marketplace. Solera is active in 85 countries across six continents.

     

    The Solera Way

    Solera’s uncommon culture is based on three simple principles: Think 80/20 (Focus), Act 30/30 (Efficiency), and Live 90/10 (Accountability). We define our mindset using Our 3H’s: Humility, a Hunger to succeed, and a desire to Hunt for opportunities to win. We train our volunteers to engage with each other modulating between their intellect (IQ) and emotional intelligence (EQ) using our 3Fs: Facts, Finesse, and Force. Solera has become a global technology leader that is constantly growing in the double digits. The principles, drills, and values associated with the Solera Way have been fundamental to Solera’s success and our ability to grow, continuously change, and innovate.

     

    Our Space

    • Location-wise, we are based across the road from Leeds station.
    • Our office setting is open plan and we work collaboratively as a team.
    • Smart casual is our dress code and we are open to flexible start and end times and some remote working (with agreement from your manager).
    • To break up the day and to allow time away from your screen we have table football and a pool table in the office, we offer weekly fruit to keep the team healthy!
    • Once a month we have an informal ‘’beer and crisps’’ get-together where we catch up on new developments and wins.
    • We also like to celebrate company success, funding legendary summer and winter parties.
    • Teams also take part in a quarterly incentive which is linked to our performance against financial targets.
    • There are frequent opportunities internally to learn and grow into other fields / disciplines. Career progression is important to us.

    Are You Uncommon?

    We’re on the hunt for an experienced Customer Services Representative who ranks in the top quartile among their peers. Someone who has a highly competitive and entrepreneurial mindset that is wired with a team-first attitude, has no problem rolling up their sleeves to execute their missions, and can modulate between leading and following as needed. We are looking for an enthusiastic individual to join our National Mileage Register team in our Customer Operations department, you would be responsible for helping customers buy a vehicle with confidence, knowing that it is not clocked or has any adverse mileage history.  The team is made up of confident problems solvers who are decisive and self-motivated. They operate with a sense of urgency as they understand the impact this information has on the buyer and seller of the vehicle. We are looking for someone that will fit into the team, who demonstrates the same qualities for accuracy and delivering amazing customer service.

     

     

    Position 80s

    What You’ll Be Doing

    At Solera, we believe in providing clarity and focus to what are volunteers are responsible for – their mission. The 80’s, as we call them at Solera, are the employee’s priorities associated with their role or mission. The mission 80’s for this role, are:

    • Manage tasks and activities to ensure that customer calls, letters and e-mails are answered in a timely and professional manner
    • Treat customers fairly ensuring consistency in the service they receive
    • Maintain a high level of product and technical knowledge in order to deal with a variety of customer queries and issues
    • Accurately update appropriate systems
    • Proactively communicate potential system issues to the team and B2B Helpdesk Manager in order to quickly identify product failures
    • Where relevant, ensure that potential sales leads are passed to the correct team and followed up on

    Qualifications

     

    Are You Qualified?

    • A track record of delivering high quality customer service and support in a customer focused environment
    • Experience of working in a technical support capacity
    • Used to working with processes and seeing things through to completion
    • Experience of working to deadlines and meeting or exceeding targets set by your manager

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