• Support Agent - AutoOnline

    Location : Country (Full Name) Germany
    Location : City
    Neuss
    Type
    Regular Full-Time
  • Mission

    Who We Are

    Founded and continuously led by inventor and entrepreneur Tony Aquila, Solera is a global leader in digital technologies that connect and secure life's most important assets: our cars, homes and identities. Since its inception in 2005 as a garage-based startup, Solera has grown aggressively with over 50 acquisitions across its platforms. The company's current product solutions include Audatex, Autodata, AutoPoint, CAP/HPI, Colimbra, Digidentity, Enservio, Explore Data, Hollander, Identifix, Inpart, LYNX and TitleTec, as well as the company's flagship Digital Garage application. Today, Solera processes over 300 million transactions annually for approximately 235,000 partners and customers in over 80 countries. Unified by a strong culture that values uncommon entrepreneurial thinking and continuous "do-it-different" innovation, Solera's global workforce of 6,700+ associates come from diverse forward-thinking industries that include automotive technology, artificial intelligence, software development, data sciences, cybersecurity, cognitive design, and digital identity protection. For more information, please visit solera.com.

     

     

    The Solera Way

    Solera’s uncommon culture is based on three simple principles: Think 80/20 (Focus), Act 30/30 (Efficiency), and Live 90/10 (Accountability).  We define our mindset using Our 3H’s: Humility, a Hunger to succeed, and a desire to Hunt for opportunities to win. We train our volunteers to engage with each other modulating between their intellect (IQ) and emotional intelligence (EQ) using our 3Fs: Facts, Finesse, and Force. Solera has become a global technology leader that is constantly growing in the double digits.  The principles, drills, and values associated with the Solera Way have been fundamental to Solera’s success and our ability to grow, continuously change, and innovate.

     

     

    Are You Uncommon?

    We’re on the hunt for an experienced Customer Care Representative  who ranks in the top quartile among their peers. Someone who has a highly competitive and entrepreneurial mindset that is wired with a team-first attitude, has no problem rolling up their sleeves to execute their missions, and can modulate between leading and following as needed.  You will serve as the Customer Support Agent.

    Position 80s

    What You’ll Be Doing

    At Solera, we believe in providing clarity and focus to what our volunteers are responsible for – their mission.  The 80’s, as we call them at Solera, are the employee’s priorities associated with their role or mission.  The mission 80’s for this role, are:

    • Provide high quality customer support leading to a high solution on first call rate.
    • Professional Partner for our Customers and resolve customer requests in a timely manner.
    • Constant Training on our products to be qualified on the mission.                                                                                                                                       

                                                                          

    Additional responsibilities of the role include:

    • You handle the customer inquiries in the areas of service and complaints by telephone and mail.
    • You are the first point of contact for our existing and new customers and with great enthusiasm, you succeed in solving customer inquiries independently
    • Through your competent and solution-oriented advice you achieve a high customer satisfaction because the customer feels well advised and taken care
    • Support, advice and development of customer groups
      • Insurances / Experts and car dealers
      • Quick and independent resolution of complaints
      • Support in expanding our domestic and international trade

    Qualifications

    Are You Qualified?

    • Ideally, you have completed a business education and have already gained initial experience in customer service, preferably in the field of automotive sales or damage officer
    • You keep cool even in stressful situations
    • You have good German / English skills
    • You are reliable, conscientious and resilient. Accurate but fast work is your strength. You are eager to learn something new
    • A strong sense for customer wishes and needs distinguishes you
    • Dealing perfectly with the Office products (Excel, Word. Outlook)
    • If you have the strengths of "communication", "flexibility", "initiative" and a high level of social competence, you found the right place
    • Ideally, you have already completed training in the area of ​​"Complaint Management" and "De-escalation"
    • Strong customer and service orientation, teamwork and social skills
    • Organizational talent, eloquence and good reasoning technique
    • A good secondary school certificate, Fachabitur or Abitur
    • Affinity for vehicles
    • And not to forget: the view beyond the horizon and a smile in everyday life
    • If you also have a high level of customer and service orientation, we can offer you a demanding, interesting job in our motivated team.

     

     

    Our Space

    We believe that offices should be destinations where people want to be… places where people want to work, play and, collaborate. That is why we spend a lot of time on enhancing our workspaces. Solera’s work environments are intersections of the old and the new… of the past, present, and future. They are spaces designed to stimulate creative thinking, innovation, and cross-functional collaboration.

     

    We also embrace wellness. Whether it is our onsite or offsite workout centers, nutritional meals and beverages, or endless snacks for focus and energy.  This wellness plan is our commitment to healthy living, which spans across our office environments.

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