• IT Data Centre Engineer

    Location : Country (Full Name) United Kingdom
    Location : City
    Harrogate
    Type
    Regular Full-Time
  • Mission

     

    Who We Are

     

    Founded and continuously led by inventor and entrepreneur Tony Aquila, Solera is a global leader in digital technologies that connect and secure life's most important assets: our cars, homes and identities. Since its inception in 2005 as a garage-based startup, Solera has grown aggressively with over 50 acquisitions across its platforms. The company's current product solutions include Audatex, Autodata, AutoPoint, CAP/HPI, Colimbra, Digidentity, Enservio, Explore Data, Hollander, Identifix, Inpart, LYNX and TitleTec, as well as the company's flagship Digital Garage application.

     

    Today, Solera processes over 300 million transactions annually for approximately 235,000 partners and customers in over 80 countries. Unified by a strong culture that values uncommon entrepreneurial thinking and continuous "do-it-different" innovation, Solera's global workforce of 6,700+ associates come from diverse forward-thinking industries that include automotive technology, artificial intelligence, software development, data sciences, cybersecurity, cognitive design, and digital identity protection. For more information, please visit solera.com.

     

    The Solera Way 

     

    Solera’s uncommon culture is based on three simple principles: Think 80/20 (Focus), Act 30/30 (Efficiency), and Live 90/10 (Accountability). We define our mindset using Our 3H’s: Humility, a Hunger to succeed, and a desire to Hunt for opportunities to win. We train our volunteers to engage with each other modulating between their intellect (IQ) and emotional intelligence (EQ) using our 3Fs: Facts, Finesse, and Force. Solera has become a global technology leader that is constantly growing in the double digits. The principles, drills, and values associated with the Solera Way have been fundamental to Solera’s success and our ability to grow, continuously change, and innovate. 

     

    Are You Uncommon? 

     

    We're on the hunt for an IT Data Centre Engineer who ranks in the top quartile among their peers. Someone who has a highly competitive and entrepreneurial mindset that is wired with a team-first attitude, has no problem rolling up their sleeves to execute their missions, and can modulate between leading and following as needed.

    Position 80s

    What You’ll Be Doing

     

    At Solera, we believe in providing clarity and focus to what our volunteers are responsible for – their mission. The 80’s, as we call them at Solera, are the employee’s priorities associated with their role or mission.

     

    The mission 80’s for this role, are:

    • Responsible for 24/7 monitoring of live systems and performing numerous administrative duties at the Harrogate Data Centre. 
    • To provide day-to-day monitoring and reporting on all platform and network devices, supporting the platform and network infrastructure through all locations & ensuring it is performing to agreed customer SLAs.
    • Maintain & follow on-line process documentation, highlighting corrections & updates where applicable. 

    Additional responsibilities of the role include:

    • Participate in and support the operations shift rotation, ensuring adequate coverage is provided.   
    • Complete site-facilities tasks as required.
    • Perform daily health checks/capacity checks in accordance with Ops Team schedules, escalating when required.  
    • Ensure that technical support callouts are completed in line with processes.
    • Ensure that out of hours problem records are completed in a timely manner and to the required quality.
    • To ensure that any overnight problem records are followed up by the relevant service lines, with any outstanding issues dealt with to the satisfaction of the group.
    • Ensure daily checks of the machine room are completed, carrying out actions that lead to rectification of any problems that occur.
    • Ensure that customer calls are dealt with in an expedient and efficient manner, providing the necessary courtesies to the caller.
    • To be conversant in the escalation procedures and ensure that upon discovering discrepancies that these are highlighted to the senior IT Operator & SD Service Manager.
    • Provide support to management and business units, as requested, when a business disruption occurs.
    • To provide IT operational support for all IT services largely based on Unix (AIX and Linux), and Microsoft Windows.
    • To work on a dayshift, plus 24x7 shift rotation when required, in support of the production systems.
    • To possess strong organisational and time management skills.
    • Ability to work alone and within a team.
    • Understanding of the requirements of operating within an FSA Authorised Company.
    • The above list of main duties and responsibilities is not exhaustive and you may be asked to carry out other adhoc tasks as & when required.

    Qualifications

    Are You Qualified?

    • IT qualification or relevant comparable experience.
    • End to end delivery of IT services.
    • Knowledge of many Microsoft packages. 
    • You must also be prepared to work shifts including weekends.
    • Prepared to learn.
    • Understanding of Internet technology such as Web browsers & general concepts.
    • Ability to communicate clearly both verbally and in writing.
    • Methodical approach to work, with attention to detail.

    Our Space

     

    We believe that offices should be destinations where people want to be… places where people want to work, play and, collaborate. That is why we spend a lot of time on enhancing our workspaces. Solera's work environments are intersections of the old and the new… of the past, present, and future. They are spaces designed to stimulate creative thinking, innovation, and cross-functional collaboration.

     

    We also embrace wellness. Whether it is our onsite or offsite workout centers, nutritional meals and beverages, or endless snacks for focus and energy. This wellness plan is our commitment to healthy living, which spans across our office environments.

     

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