• IT Technical Support

    Location : Country (Full Name) Germany
    Location : City
    Berlin
    Type
    Regular Full-Time
  • Mission

    Who We Are

    Founded and continuously led by inventor and entrepreneur Tony Aquila, Solera is a global leader in digital technologies that connect and secure life's most important assets: our cars, homes and identities.

     

    Since its inception in 2005 as a garage-based startup, Solera has grown aggressively with over 50 acquisitions across its platforms. The company's current product solutions include Audatex, Autodata, AutoPoint, CAP/HPI, Colimbra, Digidentity, Enservio, Explore Data, Hollander, Identifix, Inpart, LYNX and TitleTec, as well as the company's flagship Digital Garage application. Today, Solera processes over 300 million transactions annually for approximately 235,000 partners and customers in over 80 countries. Unified by a strong culture that values uncommon entrepreneurial thinking and continuous "do-it-different" innovation, Solera's global workforce of 6,700+ associates come from diverse forward-thinking industries that include automotive technology, artificial intelligence, software development, data sciences, cybersecurity, cognitive design, and digital identity protection. For more information, you can visit solera.com.

     

    In Germany, Audatex, a Solera company, is the only global provider of claims solutions. We deliver the industry’s most comprehensive, integrated suite of applications for claims processing, estimating, shop and yard management, and business analytics for performance management. Our solutions help insurance carriers, collision repair shops and automotive recyclers automate core business processes, streamline workflow with industry partners, and manage performance.

     

     

    The Solera Way

    Solera’s uncommon culture is based on three simple principles: Think 80/20 (Focus), Act 30/30 (Efficiency), and Live 90/10 (Accountability).  We define our mindset using Our 3H’s: Humility, a Hunger to succeed, and a desire to Hunt for opportunities to win. We train our volunteers to engage with each other modulating between their intellect (IQ) and emotional intelligence (EQ) using our 3Fs: Facts, Finesse, and Force. Solera has become a global technology leader that is constantly growing in the double digits.  The principles, drills, and values associated with the Solera Way have been fundamental to Solera’s success and our ability to grow, continuously change, and innovate.

     

    Position 80s

    What You’ll Be Doing

    At Solera, we believe in providing clarity and focus. The 80’s, as we call them, are the employee’s priorities associated with their role or mission.  The mission 80’s for this role, are:

    • Providing high quality customer support leading to a high solution on first call rate.
    • Being a professional partner for our Customers and resolving customer requests in a timely manner.
    • Constant Training on our products to be qualified on the mission.

                                                                       

    Additional responsibilities of the role include:

    • Analyze problems and requests from customers regarding IT products, develop solutions and ensure the functionality of IT products and solutions for customer satisfaction.
    • Provide excellent remote service to our German customers; including automotive manufacturers, dealers, garages, and insurance companies
    • Conduct 1st level customer support, on a large portfolio of digital applications and technologies
    • Record customer inquiries, error messages, and customer complaints and evaluate even in difficult situations
    • Manage customer inquiries and customer complaints properly

    Qualifications

    What qualifies you?

    • 2+ years of total professional experience in customer support or service roles
    • Previous 1st level service experience
    • Proficient in computer programs and MS office suite
    • Strong passion and interest in digital technologies
    • Native/Fluent German speaker; Good English language

     

    Our Space

    We believe that offices should be destinations where people want to be… places where people want to work, play and, collaborate. That is why we spend a lot of time on enhancing our workspaces. Solera’s work environments are intersections of the old and the new… of the past, present, and future. They are spaces designed to stimulate creative thinking, innovation, and cross-functional collaboration.

     

    We also embrace wellness. Whether it is our onsite or offsite workout centers, nutritional meals and beverages, or endless snacks for focus and energy.  This wellness plan is our commitment to healthy living, which spans across our office environments.

     

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