• User Support Professional

    Location : Country (Full Name) Germany
    Location : City
    Berlin
    Type
    Regular Full-Time
  • Mission

     

    Who We Are

    Founded and continuously led by inventor and entrepreneur Tony Aquila, Solera is a global leader in digital technologies that connect and secure life's most important assets: our cars, homes and identities. Since its inception in 2005 as a garage-based startup, Solera has grown aggressively with over 50 acquisitions across its platforms. The company's current product solutions include Audatex, Autodata, AutoPoint, CAP/HPI, Colimbra, Digidentity, Enservio, Explore Data, Hollander, Identifix, Inpart, LYNX and TitleTec, as well as the company's flagship Digital Garage application. 

     

    Today, Solera processes over 300 million transactions annually for approximately 235,000 partners and customers in over 80 countries. Unified by a strong culture that values uncommon entrepreneurial thinking and continuous "do-it-different" innovation, Solera's global workforce of 6,700+ associates come from diverse forward-thinking industries that include automotive technology, artificial intelligence, software development, data sciences, cybersecurity, cognitive design, and digital identity protection. For more information, please visit solera.com. 

     

    The Solera Way

    Solera’s uncommon culture is based on three simple principles: Think 80/20 (Focus), Act 30/30 (Efficiency), and Live 90/10 (Accountability). We define our mindset using Our 3H’s: Humility, a Hunger to succeed, and a desire to Hunt for opportunities to win. We train our volunteers to engage with each other modulating between their intellect (IQ) and emotional intelligence (EQ) using our 3Fs: Facts, Finesse, and Force. Solera has become a global technology leader that is constantly growing in the double digits. The principles, drills, and values associated with the Solera Way have been fundamental to Solera’s success and our ability to grow, continuously change, and innovate.

     

    Are You Uncommon?

     

    We're on the hunt for a User Support Professional who will provide full Desktop Support for all employees within Berlin, the other locations within Germany & the EMEA / APAC Region.

    Position 80s

    What You’ll Be Doing

     

    At Solera, we believe in providing clarity and focus to what our volunteers are responsible for – their mission. The 80’s, as we call them at Solera, are the employee’s priorities associated with their role or mission. 

     

    The mission 80’s for this role, are:

    • Responsible for managing the lifecycle of all service raised incidents (incident control) and all service requests (request control), requiring the use of knowledge management. 
    • Responsible for providing support to management and business units, as requested, when a business disruption occurs.
    • Enjoy working in a strong cross-discipline team in a Software/Technology environment focussed on delivery of robust, high quality, and value adding solutions to Solera’s customers.

    Additional responsibilities of the role include:

    • Provision of high quality IT Support (1st, 2nd, 3rd level).
    • Review outstanding IT Support job list & complete tasks to high level of customer satisfaction.
    • Provide support to IT Operations colleagues.
    • Produce recommendations to improve the level of IT Support given to internal customers.
    • Review and recommend product and process improvements within the IT infrastructure.
    • Participate in IT Projects.
    • The above list of main duties and responsibilities is not exhaustive and you may be asked to carry out other adhoc tasks as and when required.

    Qualifications

    Are You Qualified?

    • Strong knowledge of Windows OS (Clients/Server)
    • Knowledge of Microsoft Core Services - Active Directory, DNS, DHCP, File- & Printservices, Exchange, SQL, SharePoint, WSUS, PKI, SCCM
    • Knowledge of network troubleshooting
    • Knowledge of MS Office/O365, Skype for Business
    • Knowledge of managing mobile devices
    • Document procedures, standards, best practices configurations, settings, installation sequences and back-out instructions
    • Fluent German language
    • Good English knowledge
    • 4+ years of IT User Support, infrastructure support experience, preferably in an international environment
    • High standard of technical or professional education
    • IT Service Desk qualification or equivalent experience
    • Ability to prioritize and negotiate as well as delegate
    • Ability to multi-task to complete support and project tasks in the allotted time
    • Good communicator who can interact with users at all levels 

    Our Space

     

    We believe that offices should be destinations where people want to be… places where people want to work, play and, collaborate. That is why we spend a lot of time on enhancing our workspaces. Solera's work environments are intersections of the old and the new… of the past, present, and future. They are spaces designed to stimulate creative thinking, innovation, and cross-functional collaboration.

     

    We also embrace wellness. Whether it is our onsite or offsite workout centers, nutritional meals and beverages, or endless snacks for focus and energy. This wellness plan is our commitment to healthy living, which spans across our office environments.

     

    Check out what Inc.com had to say about Solera's offices: http://www.inc.com/kevin-j-ryan/ss/solera-office-is-very-texas.html

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